Shipping policy
Home Select | Kitchen Appliances & Electronics
Welcome to Home Select! We are committed to providing our customers with quality kitchen appliances, electronics, and home essentials. Our goal is to ensure that every order is handled with care and delivered safely and efficiently.
This Shipping & Delivery Policy explains how we process orders, our delivery timeframes, courier services, and available collection options. By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.
1. ORDER PROCESSING
At Home Select, we aim to process customer orders promptly and efficiently.
Once your order has been placed and payment has been successfully confirmed, our team will begin preparing your items for dispatch.
Order processing includes:
-
Confirming payment and order details.
-
Checking product availability.
-
Preparing and securely packaging your items.
-
Arranging dispatch through our selected courier partners.
Orders are processed according to product availability and operational requirements. Processing times may vary depending on the product purchased, order volume, and other circumstances.
Customers will receive relevant delivery information once their order has been dispatched.
2. DELIVERY TIMEFRAMES
Home Select offers delivery services through The Courier Guy and Aramex.
Our estimated delivery timeframe is:
2–4 business days after dispatch.
Delivery times may vary depending on:
-
The customer's delivery address.
-
The availability of courier services in the destination area.
-
The size and weight of the product.
-
Public holidays and weekends.
-
Unforeseen courier delays or operational circumstances.
The estimated delivery timeframe is not a guarantee, and certain deliveries may take longer than expected.
We encourage customers to provide accurate delivery information to help avoid unnecessary delays.
3. DELIVERY SERVICES FOR KITCHEN APPLIANCES & ELECTRONICS
Home Select offers a range of kitchen appliances, electronics, and household essentials. Because our products may differ in size, weight, and handling requirements, delivery arrangements may vary depending on the item purchased.
Smaller products may be delivered through standard courier services, while larger or heavier appliances may require additional delivery considerations.
Before placing an order, customers should ensure that:
-
The delivery address is accurate and complete.
-
Someone is available to receive the delivery where necessary.
-
The delivery location is accessible to the courier.
-
The customer has considered the product's size and delivery requirements.
Where special delivery arrangements are necessary, our team may contact the customer to discuss the available options.
4. COURIER PARTNERS
We work with the following courier companies to facilitate deliveries:
The Courier Guy
Aramex
Our courier partners are responsible for transporting orders from the dispatch location to the customer's nominated delivery address.
Once an order has been handed over to the courier, delivery progress may depend on the courier's operational processes.
Home Select will assist customers with delivery-related enquiries and, where appropriate, follow up with the relevant courier company.
5. DELIVERY ADDRESS
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
-
Full name.
-
Contact number.
-
Street address.
-
Suburb or town.
-
Province.
-
Postal code.
-
Any relevant delivery instructions.
Home Select is not responsible for delays caused by incorrect, incomplete, or outdated delivery information provided by the customer. Where possible, we will work with the customer and courier to resolve delivery issues.
If you need to change your delivery address after placing an order, please contact us as soon as possible.
Please note: Address changes may not be possible once an order has been dispatched.
6. DELIVERY TRACKING
Where tracking information is available, customers may receive a tracking number or delivery details after their order has been dispatched.
Tracking information allows customers to follow the progress of their shipment through the relevant courier service.
Customers are encouraged to monitor their tracking information and remain available to receive their orders.
If you experience difficulties with tracking your order, please contact our customer support team.
Email: service.homeselect@gmail.com
Phone / WhatsApp: 072 308 0752
7. RECEIVING YOUR ORDER
Customers should make reasonable arrangements to receive their orders at the nominated delivery address.
Upon receiving your kitchen appliance, electronic device, or other product, we recommend checking the package for visible signs of damage.
If your package appears damaged, please document the condition and contact Home Select as soon as possible.
Customers should retain relevant packaging and delivery documentation where a delivery-related issue needs to be investigated.
Reporting an issue promptly helps us assess the situation and work toward an appropriate resolution.
8. DAMAGED PRODUCTS DURING DELIVERY
We take care when preparing and packaging products for dispatch. However, damage may occasionally occur during transportation.
If your order arrives damaged, please contact us with the following information:
-
Order number.
-
Customer name.
-
Description of the damage.
-
Photographs of the product and packaging.
-
Any relevant delivery information.
Our team will assess the reported issue and assist in accordance with our Returns & Refund Policy and applicable South African consumer protection laws.
Please do not dispose of the original packaging before the issue has been assessed, where possible.
9. DELAYED DELIVERIES
Although we aim to meet our estimated delivery timeframes, delays may occur due to circumstances beyond our immediate control.
These may include:
-
Courier operational delays.
-
Adverse weather conditions.
-
Public holidays.
-
Incorrect delivery information.
-
Unforeseen logistical challenges.
-
Delivery restrictions in certain locations.
If your order has exceeded the estimated delivery timeframe, please contact us so that we can assist with an appropriate follow-up.
We will make reasonable efforts to assist customers with delivery enquiries and communicate relevant updates where available.
10. FAILED DELIVERY ATTEMPTS
A delivery may be unsuccessful if:
-
No one is available to receive the order.
-
The delivery address is incorrect or incomplete.
-
The courier cannot access the delivery location.
-
The customer cannot be reached.
-
Other circumstances prevent successful delivery.
Where a delivery attempt is unsuccessful, the courier may arrange a further attempt or provide alternative instructions.
Customers should follow the courier's instructions and contact Home Select if they require assistance.
Additional delivery arrangements or costs, where applicable, will be communicated to the customer.
11. STORE PICKUP
Home Select offers customers the option to collect their orders directly from our store in Modimolle, Limpopo.
Store Pickup Address:
981 Masakaneng Street
Modimolle
Limpopo
South Africa
Customers who select store pickup should contact us to confirm collection arrangements and ensure that their order is ready before visiting.
Please wait for confirmation that your order is available for collection.
Customers should bring their order confirmation or relevant order details when collecting their purchases.
For pickup enquiries:
📱 072 308 0752 (Phone / WhatsApp)
📧 service.homeselect@gmail.com
12. DELIVERY AVAILABILITY
We offer delivery services within South Africa through our selected courier partners.
Delivery availability may depend on:
-
The customer's location.
-
Courier coverage.
-
Product dimensions and weight.
-
Delivery requirements for specific appliances or electronics.
If a particular product requires special delivery arrangements, our team may contact the customer before dispatch.
Customers should contact us before placing an order if they have questions about delivery availability to a specific location.
13. ORDER CANCELLATIONS & REFUNDS
Customers who wish to cancel an order or request a refund should contact Home Select as soon as possible.
Cancellation and refund requests will be handled in accordance with our Returns & Refund Policy and applicable South African consumer protection laws.
If an order has already been dispatched, cancellation or delivery interception may not always be possible.
Customers should contact our support team for assistance with their specific order.
14. CONTACT INFORMATION
If you have any questions about our shipping services, delivery timeframes, store pickup, or an existing order, our team is available to assist you.
Business Name: Home Select
Email: service.homeselect@gmail.com
Phone / WhatsApp: 072 308 0752
Store Address:
981 Masakaneng Street
Modimolle
Limpopo
South Africa
Courier Partners: The Courier Guy & Aramex
Estimated Delivery: 2–4 business days after dispatch
Store Pickup: Available
15. POLICY UPDATES
Home Select reserves the right to update or amend this Shipping & Delivery Policy when necessary to reflect changes in our services, courier arrangements, operational requirements, or applicable legal obligations.
Any updates will be published on this page with the relevant effective date.
Customers are encouraged to review this policy periodically for the latest information.
HOME SELECT
Quality Appliances. Everyday Convenience.
We appreciate your trust in Home Select and look forward to serving you with quality kitchen appliances, electronics, and home essentials.
Need assistance?
📧 service.homeselect@gmail.com
📱 072 308 0752